Hyster enjoys a terrific relationship with most of its customers due its focus on producing total customer satisfaction through its world class manufacturing. Our objective is to foresee the requirements of each and every client along with address them with lift trucks which provide the value, the performance and the reliability that they really demand.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and offer an on-going voice of customer research both online and in the field. We have over 400 design engineers to translate that input into smart designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to ensure the lowest cost of ownership and total reliability all of Hyster's equipment are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality Every Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate excellence from the start. The MES is responsible for managing production flow. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold all workers responsible for constant quality, along with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster offers a huge range of features. The corporation has remained completely devoted to its key focus on safety and quality, on being innovative each time, and by providing several of the best material handling equipment on the market. These are just a few of the reasons Hyster has become a leader within the industry.